Traditional damage assessment and inspections require physical site visits, driving up costs in personnel, travel, and time. Scaling services to remote or urgent locations becomes nearly impossible, limiting your competitive edge.
Incomplete photos and missing documents causing assessment teams to waste their time asking for clarifications or sending staff for re-inspections, burning both time and money.
Today's customers expect fast, transparent, and accessible service. Traditional claims processes are slow, hard to track, and hurt your ability to compete against tech-savvy competitors.
Elevate your claims process with video call technology built specifically for insurance, complete everything on one platform.
Connect instantly with collaborative damage photo capture, boosting accuracy and transparency in every claim.
Streamline queues and manage teams efficiently, eliminate wait times, and boost customer satisfaction.
User-friendly interface covering every user type, supporting every device. Creating memorable experiences that impress.
Save time and steps with secure digital documents. Reduce paper waste, eliminate loss risks, simplify storage, and track status instantly.
Protect critical data with enterprise-grade security, complete backup systems, and end-to-end encryption. Maximum security meets instant access. Fast and easy data retrieval with full audit transparency.
Easy-to-understand Q&A with in-depth explanations for additional information
Does Moverse Connect require app installation?
Answer: No app installation required whatsoever.
Explanation: Our system works through a secure and user-friendly web browser, supporting iOS, Android, and all types of computers. Customers can join video calls simply by clicking a link in SMS or email without the hassle of downloading apps.
Is it difficult for elderly customers to use?
Answer: Not difficult at all, as we designed the UI/UX to be easily understood by all ages.
Explanation: Features automatic step-by-step guidance with real-time staff assistance. If customers aren’t tech-savvy, staff can provide immediate voice and video guidance from start to finish of the assessment.
How secure is data from video calls?
Answer: Maximum security with End-to-End encryption.
Explanation: All data during usage is encrypted according to international ISO 27001 standards with certified server data storage, ensuring security for both companies and customers.
How many concurrent users can the system support?
Answer: Supports hundreds of concurrent sessions.
Explanation: Moverse Connect’s infrastructure is a Cloud Native system with automatic scaling capabilities to support enterprise-level insurance operations, whether during peak times or disaster events requiring mass claims.
Can evidence from video calls be recorded?
Answer: Yes, every step.
Explanation: The system can capture screenshots, mark damage locations, and automatically record videos. All files are systematically stored and can be instantly exported as PDF reports, helping staff save documentation time and prevent evidence loss.
Can it be used if customers don't have high-speed internet?
Answer: Yes, even in weak signal areas.
Explanation: Our system automatically adjusts video resolution based on internet signal strength, with manual photo mode available. If video calls lag, staff can switch to capture mode and guide customers to send photos step-by-step instead.
Can it integrate with existing insurance company systems?
Answer: Absolutely.
Explanation: Moverse Connect supports integration with CRM, Core Insurance, or other organizational systems through customizable APIs tailored to each company’s needs. Our technical team ensures seamless connection within just a few days.
If unsatisfied after use, can we cancel?
Answer: Yes, no commitment required.
Explanation: You can try it free for 30 days, then choose suitable packages without long-term contracts. If unsatisfied, you can cancel service immediately with no penalties or hidden fees.
Is there support team available if issues arise during use?
Answer: 24/7 Thai language support team available.
Explanation: We provide professional support through Line, email, and phone channels with clear SLAs for each issue severity level. For example, system outages (P1) receive team response within 1 hour with urgent resolution.
